At Jin Bagpack, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with our return and refund process.

1. Returns

  • You have 30 days from the date of purchase to return your item.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • A receipt or proof of purchase is required to process the return.

2. Non-returnable items

Certain products may not be eligible for return, including:

  • Gift cards
  • Customized or personalized products
  • Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at [email protected] to request a return authorization.
  2. Once approved, securely pack your item in its original packaging and include your proof of purchase.
  3. Ship the product back to the address provided by our team. Return shipping costs are the responsibility of the customer unless the product was damaged or defective.

4. Refunds

  • Once we receive and inspect your return, we will notify you via email regarding the status of your refund.
  • If approved, your refund will be processed and applied to your original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at  [email protected].

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you’ve done all this and still haven’t received your refund, please contact us at  [email protected].

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your product. We will arrange a return, exchange, or refund based on the situation.

For any questions or concerns about your return or refund, don’t hesitate to reach out to our team at  [email protected]. We’re here to ensure you have a smooth and satisfactory experience.