At Jin Bagpack, we stand behind the quality and durability of our products. We are committed to ensuring your satisfaction, which is why we offer a warranty on all our backpacks.
1. Warranty Coverage
- All Jin Bagpack products come with a 1-year limited warranty from the date of purchase.
- This warranty covers any manufacturing defects in materials or workmanship under normal use.
- Examples of defects include broken zippers, stitching issues, and faulty hardware.
2. What’s Not Covered
The warranty does not cover:
- Normal wear and tear from everyday use
- Accidental damage, misuse, or neglect
- Damage caused by unauthorized alterations or repairs
- Loss or theft of the product
3. Warranty Claim Process
To make a warranty claim:
- Contact us at [email protected] or call (951) 776-4418 with your order number and details of the issue.
- Our team will evaluate your claim and may request photos of the product and the defect.
- If the claim is approved, we will repair or replace the item at no additional cost. If the product is no longer available, a similar item of equal value may be offered.
4. Warranty Exclusions
- The warranty applies only to the original purchaser of the product and is non-transferable.
- The warranty is valid only for purchases made through our official website or authorized retailers.
5. Repair Services
If your backpack experiences wear and tear after the warranty period, we offer paid repair services to extend the life of your product. Contact us at [email protected] for more information.
For any further questions regarding our warranty policy or to file a claim, please reach out to us at [email protected] or call us at (951) 776-4418. We’re here to ensure your satisfaction with every purchase.